Your safety comes first
You're trusting us with someone you love. Here's exactly what we do to earn that trust, on every single trip.
Our drivers
NZ Police vetted
Every driver passes a New Zealand Police vet before their first trip.
First aid certified
Every driver holds a current first aid certificate.
P endorsement
Our drivers hold a passenger (P) endorsement, as NZ law requires for commercial passenger services.
Zero tolerance
A strict zero-tolerance drug and alcohol policy for every driver.
Chosen for kindness
We pick drivers for their patience, kindness and respect for the people they drive.
Photo ID, both ways
You see your driver's photo before pick-up, and they see yours, so there's never any doubt.
Our vehicles
Current WOF / COF
Every vehicle is roadworthy and certified.
Cleaned every shift
Vehicles are cleaned before each shift.
Accessible fleet
Wheelchair hoist vehicles, plus comfortable Toyota Alphard and Volkswagen vans with easy access.
Insured
Commercial vehicle and passenger insurance on every vehicle.
Peace of mind for families
- Live GPS tracking of the trip for family, with a secure link
- Automatic updates when your loved one is picked up and arrives
- An SOS help button in the Gentle Journey app
- Care notes (mobility, hearing, memory) shared with the driver for every trip
Levels of service
Concerns and complaints
If anything about a trip worries you, we want to know. Call us on 0800 456 730 or report a concern online. We respond to every report. If you're not happy with how we handle a complaint about a health or disability service, you can contact the Health and Disability Commissioner.
In an emergency, always call 111.
Common questions
How do I know who my driver is?
What if something goes wrong?
Are your vehicles insured?
Ready when you are
Book online in a few minutes, or talk to a real person.